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Insurance & Costs

Exer accepts a variety of insurance plans

The list below includes insurance plans accepted at Exer and is not intended to imply that Exer is otherwise associated with or sponsored by the companies listed. You may or may not have a copay or other out-of-pocket expense due at time-of-service. The amount you owe is determined by your specific health insurance plan.

Aetna
PPO and HMO
PPO and HMO
PPO and HMO
Blue of California
PPO and HMO
PPO
PPO and HMO
cigna
PPO and HMO
PPO
PPO and HMO
Health Net
PPO and HMO
HMO Only
EPO, HMO and PPO
PPO and HMO
Medicare
PPO or HMO
See below for list
PPO and HMO
PPO
PPO and HMO
PPO and HMO
VA Benefits
VA Benefits
PPO Only
UH
PPO and HMO
PPO and HMO
See below

*Insurance coverage may vary per clinic.

See a full list of accepted insurances including IPA’s and Medical Groups. This list is subject to change.

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No insurance?
No problem.

We accept cash, debit, and credit cards too.  Additional costs may apply based on specific medical conditions. For your convenience, we also offer online bill pay.

Payment methods we accept:

Visa Amex Discover Mastercard

Additional costs may apply based on specific medical conditions. For your convenience, we offer online bill pay.

 

Card on File Policy

Exer has a mandatory Card on File policy designed to streamline our billing processes and ensure prompt payment for services rendered. In addition to collecting all Co-Payments at time-of-service, Exer requires patients* to leave a card on file to pay for any future balances they’re responsible for from the care received at our clinics. Learn More about Card on File

 

 

 

Frequently asked questions
Learn more about the billing and payment process at Exer
What forms of payment do you accept?
We accept cash, credit or debit card.
Do you take insurance?
Yes, we take PPO plans, certain HMOs and Medicare plans.
What is my copay going to be?
Your copay depends on your insurance coverage. You can contact your insurance company to get the exact cost by calling the number on the back of your card.
What if I forgot to bring my insurance card when I come to Exer?
If you don’t have your insurance card or information when you come into Exer, you may use our Self-Pay Program and pay for your care. If you provide us with your insurance information within 48 hours, we will process a refund for any balance owed to you after your insurance has paid.
How do you handle payment without insurance?
Payment in full is due at the time of service. We accept cash, credit card, or debit card. With our Self-Pay Program, Exer services are affordable for those without insurance.
If I come in for an injury due to an auto accident or through worker’s compensation, how is that handled?
When we bill your insurance for an auto accident or injury on the job, we bill one primary insurance source (not multiple sources). You are ultimately responsible for the balance of any charges not covered by the primary insurance source.
Why do I owe a balance for my Exer visit?
Even if you have health insurance you may have a balance due after your insurance company processes your claim. If we are in-network with your health plan, this may be due to an unmet deductible or the amount your health plan has determined to be your responsibility. If we are not in your health plan’s network (out of network) these amounts may be higher. Also, any services that your insurance company does not cover may be billed to you. Contact your insurance company before coming in, to find out whether Exer is in or out of network for your plan.
Why is there a separate bill from an outside lab?
While Exer has on-site labs there are some specialized tests and screenings we don‘t perform in-house. For this type of testing, your sample will be sent to an outside lab for processing and the lab will bill you directly. You will not pay Exer for any lab services performed by an outside lab.
Who can I call about a billing question?
Our billing teams are ready to assist you with your questions Monday – Friday 8am – 5pm PST.  If you were seen at our Exer Playa Vista clinic, contact us at 844-232-0498 or billing@exerurgentcare.com.  If you were seen at our clinics April 2024 – current, contact us at 833-401-4311 or billing@exerurgentcare.com.  If your Account Number starts with EX2, contact us at 310-525-3062 or billing@exerurgentcare.com.
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